Shipping and Delivery

COVID-19 | Shipping

As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. The Tokuyo team will do our best to keep you updated and informed about your order during this time as new information becomes available.

Regions heavily affected by the pandemic such as the US, Canada, most regions in Europe, and Asia will be subjected to possible delays. Thank you for your understanding and we apologize for any inconvenience this may cause you.

Shipping

All products sold through the Tokuyo website ship directly from Tokuyo warehouses. We work diligently to process your order as quickly as possible. Shipping time varies by product. It usually takes between 1-3 business days for your order to leave our warehouses, but it can take up to 15 days to arrive, for White Glove Service, you may expect extra delivery days.

The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

When will I receive my order?

Most items are usually shipped within 1-3 working days.

We do recommend allowing up to 3 weeks for your order in peak times, such as a special offer or promotion.

How do I track my order?

Your delivery confirmation email will contain your tracking number and order details.

Taxes and other charges

Depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.

At any time you can call 1-832-819-1112 or email info@tokuyousa.com to get detailed information about your upcoming delivery.

Tokuyo is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months.Thanks for understanding.