FREE SHIPPING INCLUDED! on all U.S. Domestic Orders outside of Texas. Currently we are only servicing orders within North America and not shipping overseas.
Orders ship 3-5 business days and take about 1 week to arrive depending on destination. Our logistics provider will reach out to contact you for delivery dates. Please be aware of how holidays and weekends may delay your order.
Tracking information is emailed when shipped.
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ORDER CANCELLATION POLICY
Cancellations are done on a per request basis, if Customer Support is able to catch the order before it ships, it will be cancelled at no cost. If the order has been shipped before cancellation request was able to be processed the order can no longer be cancelled and is now subject to the Refund & Return Policy.
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REFUND & RETURN POLICY
HOW DO I RETURN AN ITEM?
We guarantee that you will love our products but we understand that some cases may be eligible for return. For damaged goods on arrival you can refund at no cost!
Any other items refunded for reasons outside of damage upon arrival are subject to a 20% restocking fee.
The Customer is responsible for all packaging and shipping required to return the merchandise to the Company.
Please note, due to the size of the product, freight shipments require a restocking/reroute fee, depending on what is applicable. With the exception of items damaged in transit, The Customer agrees that all refused deliveries are subject to a rerouting fee of $250 or a restocking fee of $350.
For information on how to return, please contact us at info@tokuyousa.com
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PRIVACY POLICY
Tokuyo USA is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.
PERSONAL INFORMATION
Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
There are two ways you can provide us with and consent to our collection of certain personal information:
E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.
STATISTICAL INFORMATION ABOUT YOUR VISIT
Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.
USER GENERATED CONTENT: SHARED PHOTOS AND POSTING
By purchasing our products, by website or by other means, you agree that all photos uploaded publicly containing our trademarked products onto any and all social media platforms, not excluding websites and personal blogs, may be used in connection with promotion and sale of our products. Tokuyo USA reserves the right to ownership of all photos containing our trademarked products.
YOUR ABILITY TO OPT-OUT OF FURTHER NOTIFICATIONS
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at info@tokuyousa.com
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