Massage Chair FAQs
If you have a question about Tokuyo or one of our products, chances are we've answered it here in our massage chair FAQs. Check them out to find what you need!
Questions about us?
+ How do I contact you?
Our Cusomter Care number is 1-832-819-1112
Or you can send us email Info@tokuyousa.com
+ Where are you located? Do you carry massage chairs at your location?
Yes, we carry all of our Tokuyo massage chairs at our showroom and it's open to public. We are located at 31500 Charter Ln, Waller TX 77484
Questions about placing order?
+ How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
+ How about sales tax?
Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%.
+ Can I call you to place an order?
Yes, it is welcome to call us to place your order. Local hours are 9AM to 5PM in central time from Monday to Friday.
+Do you have a monthly payment plan?
We offer 0% financing for 48 months through Synchrony Financial, which you can apply for instant approval today! Outside of our financing offer, we do not provide monthly payment plans or layaways.
+ Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
Qustions about shipping information?
+ What is Curbside Delivery?
This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
+ What is White Glove Delivery?
By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 2-3 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.
+Is assembly required? How difficult is it to assemble?
Yes, but we make it quick and simple with pre-assembly of most of the components, our easy-to-follow instruction manuals. Home assembly typically takes about 20 to 30 minutes. We also recommend you have a buddy on hand to help you move your chair, as they are heavy and are best moved by two people.
If you feel you're unable to assemble your Tokuyo Massage Chair on your own, we offer white glove delivery for an additional fee, which includes assembly in the room of your choice.
Questions about return?
+ How do I return?
• Please call 1-832-819-1112, explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
• Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
• Tape boxes securely and attach an appropriate shipping label.
• Customers will be responsible for the shipping costs to and from our facility.
Questions about our website?
+ How do you handle my privacy?
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.
+ Is it safe to use your website?
Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.