3 Year U.S. Limited Warranty.

This NON-TRANSFERRABLE Warranty is provided by Tokuyo USA INC.
We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.

Complete Care Warranty Period

• This warranty explicitly covers all parts, labor and framework of the chair.
• This warranty includes parts costs and labor for the first year at no cost to the customer.
• This warranty includes parts costs covered for the second year at no cost to the customer.
• Structural Framework on selected products carries for three (3) years.
• The additional extended warranties includes parts and labor costs covered at no cost to the customer.
• Arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. 
• Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Tokuyo is no longer responsible for making repairs under the warranty coverage.

Warranty Limitations and Exclusions

• Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism
• Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
• Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
• Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
• Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
• This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
• Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
• Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
• The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
• Products used in commercial or corporate settings
• Products purchased from unauthorized dealers.

To initiate a Tokuyo Warranty claim, simply call Tokuyo Limited Warranty Service at 832-819-1112. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands. All rights reserved.